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FAQs

Q: What should I do if I, or my guest, feel unwell but I have a scan booked with you?
A: Following the government guidelines regarding COVID-19 we would ask that you DO NOT attend if you have a new and continous cough, a high temperature and/or a loss of taste or smell. Please contact us to cancel or rearrange your appointment. (As usual, any payments already made will be fully refundable/transferrable, whichever you'd prefer). Please follow this link for more information regarding pregnancy during these times.

Q: What changes have been made for my visit?
A: The Scan Centre may look slightly different inside when you visit to allow us to meet the guidelines set by the government. We will be continuing to limit clients to only bringing one adult with them and no children, with the Scan Centre being for your sole use during your scan visit. We do ask that you and your guest wear a face covering when you attend for your appointments too, please. We have taken the appropriate precautions regarding use of PPE, screens and a robust cleaning regime also. 

Q: How have your services been affected by lockdown?
A: After clarification from Public Health England we have taken the responsible path and created quality scan options which also allow us to prioritise your safety during your visit. This means we are offering essential services at this time with the option to book for reassurance, gender check and 3D/4D peek - our usual scan options are available to book for after lockdown ends. Please contact us for more information.

Q: What do I do if I become symptomatic and test positive for COVID-19 within 48 hours of visiting your premises?
A: Public Health England advise that you do not list us as a contact with NHS Track and Trace as we are a 'Covid Secure' medical establishment - this is because we make full use of appropriate PPE, screens and a robust cleaning regime in line with their guidance and also have reduced the contact time within the premises to reduce transmission risk to us all. 

Q: How do I calculate how many weeks into my pregnancy I am?
A: If you have a 28 day period cycle length (28 days from the start of one period to the start of the next period) it is the number of weeks since the first day of your last period. An example of this is if your period date was the 1.1.20 on the 11.2.20 you would be 6 weeks pregnant. If your cycle length is more or less than 28 days your pregnancy may be earlier or later than this calculation estimates.

Q: How early do I need to arrive?
A: Please arrive at your appointment time (not early) as you will already have completed your consent form online. This is to limit your contact with others, as you shouldn't then cross over with anyone else in the Scan Centre.

Q: How long will my appointment take?
A: Depending on the type of scan you book, you may be in the Scan Centre for up to 20 minutes. Please take a look at our Scan Options section.

Q: How many people can I bring with me?
A: At this time we can allow one adult to attend with you, but no children unfortunately.

Q: Can I bring children to my scan?
A: Whilst we would usually welcome children, due to COVID-19 we are unable to do so at the moment.

Q: Do I still need to attend my NHS scan appointments?
A: Yes! It is important to attend any appointments scheduled by your GP, Midwife or Consultant. The scans you have in the NHS are for a specific purpose and it's essential that you attend these as they are integral to the care of you and your baby.

Q: How will my scan be performed?
A: Our scans are all performed trans-abdominally (on your abdomen).

Q: What should I wear?
A: Please wear clothing you'll be comfortable in - we'll just need to get to the area of your abdomen between your belly button and underwear.

Q: Do I need a full bladder?
A: Not too full! Drinking 500 to 750 mls (3 to 4 cups) of water 30 to 60 minutes prior to your scan appointment should be enough. If you're booking for a scan over 15 weeks gestation, filling your bladder won't be necessary you'll be pleased to know!

Q: Can I have a scan if I know I'm expecting twins?
A: Of course! Please contact us via telephone, email or Facebook messenger to book your scan if you know you are expecting twins (or more!) so that we can allocate more time - this won't affect the cost of your scan.

Q: Can I park?
A: There is 'Pay and Display' parking very close by, as detailed in our Find section

Q: Can I have a recording of my baby's heartbeat?
A: Yes, if you're far enough along for baby's heartbeat to be heard clearly we can record this onto a sound pod which fits inside a Heartbeat Bear (see below for more details). You can also request a DVD or USB to be recorded of your scan from the beginning, so when we listen to baby's heartbeat the sound will be recorded as part of the DVD/USB - these are £15. If you would like either of these options please let us know before we start your scan on the day.

Q: What is a Heartbeat Bear?
A: We have a selection of 8" cuddly toys (teddy bears and other animals) which a sound pod will fit inside, so when you sqeeze the cuddly animal's tummy your baby's heartbeat sound can be heard - these are £20 and are available from 12 weeks gestation.